my98 Privacy Policy

The my98 platform ("we", "my98") takes the protection of your personal data seriously across its website (my98.run) and all related services. This Privacy Policy ("Policy") clearly explains what personal data my98 collects from you, and how that data is stored, used, and protected.

By using my98's services, you confirm that you have read and agreed to the terms of this Policy. If you do not agree with the Policy, we advise you not to continue using our platform.

When you register and use our services on my98, we may collect the following types of information —

2.1 Data You Provide Directly

• Your name, date of birth, and contact email address entered during account registration
• Payment details for deposits and withdrawals made via KBZPay, Wave Money (WavePay), or AYA Pay
• Your national registration card or citizenship scrutiny card number submitted for verification
• Conversation records from customer service inquiries, complaints, and Live Chat messages

2.2 Data collected from platform usage

• IP address, browser type, and the model of the device used to access the site
• Pages visited on the site, games clicked, and time spent playing
• Cookie and technical tracking data — this is covered further in Section 5
• Login and logout timestamps (recorded in Myanmar Standard Time)

2.3 Data we do not collect

my98 will never ask for players' bank PIN numbers, full bank card numbers, phone OTP codes, or social media account login data. Even if someone claiming to be one of our staff asks for such data, be aware that it is likely a scam.

Data collected is used by my98 only for the following purposes—

• Account management: For opening, verifying, and maintaining your account
• Payment processing: To carry out deposit and withdrawal transactions correctly
• Customer service: To handle and resolve your inquiries and complaints
• Security checks: To prevent fraud, prevent money laundering, and ensure account security
• Service improvement: To understand how players play and provide a better experience
• Legal compliance: To maintain records in line with applicable legal requirements
• Personalised offers: To present bonuses and promotions suited to you (where consent has been given)

my98 protects your personal data and does not sell, rent, or distribute it to third parties. However, data sharing may take place in the following limited circumstances—

4.1 Service providers

Companies that provide payment processing and technical database services may access only the data necessary to deliver their services. All such providers are engaged under agreements that align with our data protection policy.

4.2 Legal requirements

Collected data may be disclosed to law enforcement agencies where there is a legitimate legal basis for doing so, such as a law enforcement investigation, a court order, or action to prevent a serious threat.

4.3 Sale or merger

If my98's business undergoes a merger or ownership transfer, player data may be transferred to the acquiring company. Should this occur, players will be notified in advance and their data will continue to be protected in line with this policy.

The my98 website uses cookies and similar technologies. Cookies are small pieces of code stored in your browser that improve the experience of using the platform.

5.1 Types of cookies we use

• Essential Cookies: Required for account login, gameplay, and payments to work correctly
• Performance Cookies: Collect data on where users access the site from and which games are played most, helping us improve our service
• Functional Cookies: Remembers your language preference and other settings

5.2 Cookie Control

You can decline or delete cookies through your browser settings. Please note that if essential cookies are disabled, some features of the platform may be limited.

my98 has put in place technical and procedural safeguards to ensure the security of player data—

• SSL / TLS Encryption: All data transfers are protected using SSL encryption
• Access Control: Player data is accessible to my98 staff only on a need-to-know basis
• Database Security: The database is protected by firewalls and security layers to prevent unauthorized access
• Staff Training: Staff are trained regularly on proper handling of personal data
• Security Audits: The platform undergoes regular security audits

No data security technology can provide a 100% guarantee. In the event of a data breach, my98 will notify affected players within the timeframe required by law.

How long my98 retains player data depends on the type of data and the purpose for which it was collected—

• Account Data: Retained for the duration that the account remains active
• Payment Records: Retained for a reasonable period to comply with legal requirements and financial record-keeping obligations
• Customer Support Records: Retained for as long as necessary after a case is resolved to continue providing good service
• Cookie Data: Varies depending on the type of cookie and browser settings

When a player's account is closed, my98 will delete or anonymize the remaining data within a reasonable period, except for data that must be retained by law.

As a player at my98, you have the following rights regarding your personal data—

8.1 Right to View and Access

You can request to view the data that my98 has collected about you. Submit your request via our 24/7 Live Chat or to [email protected].

8.2 Right to Correction

If your data is inaccurate or incomplete, you can request a correction. We will verify and update it with the correct information.

8.3 Right to Request Deletion

You can request deletion of your personal data unless legal obligations apply. Data that must be retained by law — such as payment records — cannot be deleted, and we will let you know clearly if that is the case.

8.4 Right to Complain

If you believe my98 has not complied with this policy, you can contact us directly at [email protected] to file a complaint. We will log it and investigate your submission.

my98's services are intended for adults aged 21+ only. If my98 becomes aware that personal data of a person under 21 has been collected, it will be deleted immediately and the account will be closed.

If you are a parent or guardian and believe your child has opened a my98 account, please contact us immediately at [email protected].

my98 may update this Privacy Policy from time to time. When changes are made, the updated date will be shown on this page, and players will be notified in advance of any major changes.

Continued use of the platform after updates will be considered acceptance of the revised policy. We encourage you to review this page regularly.

Last updated: 30 October 2026