my98 FAQ — Frequently Asked
Questions in Full

To withdraw at my98, your balance must be at least 20,000 Ks. Requests below that amount cannot be submitted. Always check your account balance before requesting a withdrawal. If your balance has not reached the minimum, keep playing until it does.

Yes — my98 processes withdrawals only to KBZPay, Wave Money or AYA Pay accounts registered in the player's own name. Wallets registered under a third party's name cannot be used. This policy is in place to protect players' funds. Matching the account name ensures a smooth, problem-free withdrawal.

Withdrawals at my98 are typically completed within 30 minutes to 3 hours after submission. When everything is in order it can be faster; more complex cases may take up to 3 hours. If that time has passed and you still have not received your funds, contact my98's 24/7 live chat support immediately and request a check using your transaction ID.

The my98 welcome bonus carries a 20x wagering requirement on the bonus amount. For example, if you deposit 20,000 Ks and receive a 30,000 Ks bonus, you must wager 30,000 × 20 = 600,000 Ks before you can withdraw bonus winnings. If you deposit 680,000 Ks and receive a 500,000 Ks bonus, you must wager 500,000 × 20 = 10,000,000 Ks. Once the wagering requirement is met, the amount will appear in your balance.

If a withdrawal is still pending after 3 hours, it may be due to incomplete account verification, a wallet name mismatch, or a bank system issue. Contact my98's 24/7 live chat support, provide your transaction ID, and request a check — the customer care team will resolve it quickly. You can also reach out by email.

To move up a VIP tier at my98, you need consistent play and a higher wagering volume. Your tier advances step by step as your total wagering increases. If you stop playing regularly, your tier can drop, so staying active is the key to maintaining your current tier.

my98 VIP members receive weekly cashback, priority personal customer service, and VIP-only promotions. The higher your tier, the more benefits you unlock. At Diamond tier you get the highest cashback rate and top-priority support. my98 places great value on its VIP players.

my98 weekly cashback is calculated on your net losses for the week and credited to your account once a week as a percentage based on your tier. The cashback goes straight into your wallet. It is a way to recover part of your losses and helps keep you in the game.

The my98 weekly cashback rates across the 5 VIP tiers are: Bronze: up to 0.2%, Silver: up to 0.3%, Gold: up to 0.5%, Platinum: up to 0.6%, Diamond: up to 0.8%. The higher your tier, the more cashback you earn. Diamond tier offers the highest rate. Cashback received can be withdrawn or used to keep playing.

Yes — your my98 VIP tier can drop if your wagering volume falls. To keep your tier, you need to keep playing regularly. For more details on how tier drops work and how to maintain your tier, contact my98 customer support directly.

The 3D game on my98 determines results based on a 3-digit number between 1 and 1,000. Players can bet on various combinations — numbers in between, exact numbers, big/small, and more. Results are determined by a certified random number generator, so no personal number prediction method can know the outcome in advance — play with fair play in mind.

2D lottery is a game where you bet on a 2-digit number from 0 to 99. Results are drawn twice a day — a morning session and an afternoon session — so you can play two rounds each day. Players win only if their chosen 2-digit number matches the drawn result exactly. my98 does not provide number-picking tips — treat this as entertainment only.

Yes — you can play 2D and 3D lottery games on my98 directly from your Android or iOS mobile browser. No app download is needed; as long as you have an internet connection, the games run smoothly. You get the same good experience on both phone and computer.

Shan Koe Mee is a traditional Myanmar card game played with 3 cards. Players need to hold cards totalling 9, or as close to 9 as possible, to beat the dealer. On my98 you can play Shan Koe Mee in real time with a live dealer and communicate in Burmese, bringing the classic game to you in a modern format.

The 2D lottery on my98 has a morning session and an afternoon session. You can place bets before each session, and results are released as soon as the session closes. Check Myanmar Standard Time (MMT, UTC+6:30) and place your bets in advance — no bets are accepted after a session has closed.

The minimum deposit on my98 is 5,000 Ks, regardless of whether you use KBZPay, Wave Money, or AYA Pay. Deposits below this amount will not be accepted. You also need to meet this minimum to qualify for the 150% welcome bonus, which covers your first deposit up to 500,000 Ks.

To deposit with Wave Money, log in to your my98 account and go to Deposit, then select Wave Money. Send the amount from your own wallet to the Wave Money account number shown. After the transfer, submit a screenshot of the transaction in the support chat — the my98 team will verify it and credit your account almost instantly.

To deposit with KBZPay, go to Deposit on the my98 website and select KBZPay. Transfer the amount from the app to the KBZPay number shown, then submit the reference number or a screenshot in the support chat. The my98 team will verify it and add the funds to your account within minutes so you can start playing.

my98 does not charge any service fee on deposits. However, payment platforms such as KBZPay, Wave Money, and AYA Pay may have their own fees, which the player is responsible for. my98 itself does not apply any charges for the deposit service.

If your balance has not appeared after depositing, submit your transaction screenshot and transfer reference number to my98's 24/7 live chat support. The customer care team will check and resolve it quickly. Deposits are normally fast — if verification is taking longer than expected, just reach out.